We measure. HQAI provides humanitarian organisations with third-party quality assurance services grounded in feedback from vulnerable people and at-risk communities. In other words: HQAI verifies that organisations work according to defined standards from the head office to the field. Professional and independent, HQAI audits involve document reviews, interviews with staff and partners, the direct input of communities receiving assistance as well as of other stakeholders, and direct observation at selected country programmes and project sites. These services benefit the affected populations, the audited organisations, the donors and the entire sector.