Family First: Liaison and support during a crisis addresses the stages of planning, delivery and review of Family Support by an NGO during a crisis. It is intended for CMT staff who must support the family liaison process, as well as being an aid to the family liaison staff in their role.

Providing family support can be vital in the resolution of a crisis, ensuring that the agency can lead a coordinated response, that information is effectively managed, and that the agency’s duty of care obligations to the staff member and their family are fulfilled. Well managed family support during a crisis can not only mitigate the trauma to the family, but is important to maintain strong relations of trust and cooperation between the family and the organisation, which can assist in the resolution of the crisis.

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